frequently asked questions
for curious little coffee cats :)
All orders are despatched the same working day if ordered before 1pm or the following day if after. UK orders are sent via 1st Class Royal Mail which usually takes 1-3 working days to arrive. International Orders are sent via Standard Delivery Royal Mail and the delivery times vary dependent on your country. These are not tracked services (to try and help keep costs down) and they will arrive with your regular post. If you've been waiting a while let us know and we'll go from there!
UK shipping starts at £3.50 and increases based on the weight of your order.
International shipping is a flat rate of £10 regardless of the weight. We are not responsible for customs charges :( sorry.
If you live in Thanet (postcodes CT7/CT9/CT10/CT11/CT12) enter the code THANET at the checkout for FREE delivery on Tuesdays and Fridays.
All of our coffee's are sustainably sourced and where possible bought directly from the farms to ensure they receive full price for their coffee. These farmers are dedicated to producing the best quality and tasting specialty grade coffee. Our coffee's are chosen and roasted to fit the characteristics of THIS ONE, THAT ONE and THE OTHER ONE. We spend aaaages getting this right each time coffee's seasonally change so that everyone gets a beautifully consistent cup, year round.
For every bag of coffee sold we will donate 10p to either Missing People, Gendered Intelligence or Shelter (depending on the bag you buy).
If you desperately can't handle not knowing, here's link to what we're specifically roasting right now, boink!
When creating yours or a gift recipients subscription you firstly will need to pick a coffee, you'll then be asked if you'd like it left as whole beans or ground for a specific brew method. You'll then be asked how frequently you would like your delivery followed by your usual checkout information. Payment is only taken when your deliveries are due. If buying as a gift you can set the start date in the future (if you're the organised gift buying type) and choose how many times you'd like a bag to be delivered - for example - 1 bag a month for 3 months. Just click 'this is a gift' at the checkout to be shown this handy feature. When placing your order you will be asked to create an account (slightly annoying we know) so that you can easily manage your subscription should you need to pause, skip or amend it in the future. It's super easy to cancel and you won't need to go through hoops in order to do so, promise. If you want to change the type of bag/size on your subscription, get it in touch, we'll need to do that one for you :)
If buying for a gift, select 'this is a gift' at the checkout. You'll then be given an option to write a small, heartfelt and emotional gift message. If you're buying them a subscription (you lovely human you) then you'll have an option to select the start date and how many deliveries in total you would like them to receive. We do not include your name or any prices in the package.
HOW-TO / BREW GUIDES
Need some brewing advice? Sure thing head to our How-To page or drop us a message on email or Insta and we'll happily share our thoughts. We pop a how-to brew leaflet in ever order and in the the first order of a subscription to get you going too.
Every time you place an order you will be given a referral code to share with your coffee loving mates. If they buy something both you and them will receive £5 credit, oh and there's not limit.